!!!!!!!!!!!!!!!!! URGENT !!!!!!!!!!!!!!!!!! pearsonvue said i can't write my exam because my middle name needs to appear in my account help

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https://aws.amazon.com/certification/policies/during-testing/ according to aws middle names aren't required but the testing agent says it is worse yet i have requested a change but that could take up to 48 hours there is no way to contact aws regarding testing what do i do i am about to loose $150 i spent on trying to get my certification :( :( please help