WorkDocs Drive hangs during setup.


When setting up WorkDocs Drive in a Workspace, after typing in the site name, it says "Processing..." and hangs. The log file indicates an authentication error. This is before it asks you to logon. It appears to be an issue with the workspaces (it happens on all workspaces in this AWS account that I have tried). I tried it from a workspace in a different AWS account and it worked fine.

asked 2 years ago347 views
2 Answers

did you get any workaround or solution? (im having the same)

answered 2 years ago
  • Yes. I had to recreate the workspaces. Then it worked. Still don't know what the problem was with my other workspaces.

  • when you say re-create the workspaces, you mean the whole instance? we have so many files and storage already...

  • Yes. I was lucky they were brand new instances

  • mine is 8 months old and i have plenty of users. Im just having issues installing Drive on PC (Windows 11) :( on Mac everything works fine, even some PC users are working fine too.

  • even tho im putting another instance (when entering the siteURL, like all urls are getting me to the screen Processing) might be a security issue from Windows


I am having the same issue and posting a similar question elsewhere. I have been using this workspace for 1 + years and regrettably can't simply recreate it to see if the issue would be resolved on a new one. Hoping someone has made headway on this "Processing..." hang up when trying to mount WorkDocs Drive on Workspace?

answered 2 years ago

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