Hello,
I am a university student in India, and I am writing this because I am genuinely terrified.
Slightly more than a month ago, I accidentally left some resources running from an official ECS Immersion Day workshop in my university and incurred a massive bill ($212 for February) that I absolutely cannot afford given the currency difference and my strict student budget. I panicked, but I successfully hunted down and completely deleted every single resource. Later I also realised that Workshop had a CA Certificate and it gave ($36) more for march, so by March 10 I hunted it down aswell.
I saw through the internet for similar cases, hence opening a courtesy waiver request, but I have been completely ignored by the support queue:
March 2: Opened initial waiver case.
March 6, 10, & 18: Sent polite follow-ups confirming all resources were dead.
March 26: Opened a secondary ticket begging for an update.
Today is April 1st. It has been exactly one month, and NO human has seen, replied to, or even been assigned to my cases. They have sat at "Unassigned" for 30 days. To make matters worse, because the support team hasn't looked at my ticket, the automated billing bots officially restricted my account for non-payment today.
I respectfully request a community manager to please look at my account and pass this along internally to a human billing engineer. I need this resolved as I literally cannot afford this amount as a student.
Original Case ID: ***************
Follow-up Case ID: ***************
Thank you so much for your time.
*Edit: Removed case ID — Roman Z.
