How To Recover AWS Console Account Where 2FA Has Been Set Up By Unknown Employee

Question

Hi,

How do we go about resetting 2FA for an AWS account. We have the username and password, but it says we have no passkey set up and we can't find where we can reset this. All usual avenues like forgot password (we reset it to make sure we had it correct) and "use different method to verify" doesn't seem to be available.

If someone could provide a step by step recovery process, that would be very helpful.

Thanks in advance,

Jonathan

Riku_Kobayashi · Answer

Hello.

Have you tried resetting your MFA device using the steps in the document below?  
https://repost.aws/knowledge-center/reset-mfa-device

If you are unable to disable MFA using the steps in the above document, please contact AWS using the URL below.  
https://support.aws.amazon.com/#/contacts/one-support?formId=mfa

How To Recover AWS Console Account Where 2FA Has Been Set Up By Unknown Employee

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