Error while trying unassig a recently ported out phone number from voice connector

Question

As the title says. I recently ported out a phone number and as recommended I’m trying to remove it from the chime sdk voice connector, then delete the phone to avoid future charges but I’m unable. No apparent error shows on the UI and support (non paid support tier) wants me to pay to raise a technical ticket. What can I do?

Tried to go to the phone number and edit it so it won’t be assigned to the voice connector but even when the action succeeds (I get a green toast message) it’s not getting unassigned.

lalcaraz · Accepted Answer

Solved it by first removing the number from the Voice Connector Termination tab, call Id override setting, then I was able to unassign the number and further delete the voice connector and number. This is the original thread: https://repost.aws/knowledge-center/chime-sdk-delete-phone-number

Error while trying unassig a recently ported out phone number from voice connector

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