Contact Lens Preview Signup

Question

Hi All,  
I have submitted the application to get access to Contact Lens (Preview), however there is no response at all from AWS Connect Team. I have provided sufficient details and justification to try this exciting product.  
  
Could someone help me how to get this done please?  
  
Thanks!

Answer

This is currently available in several regions, so try a different region if you just want to test.   
  
To know if your instance has Contact Lens, goto Metrics and Quality. And if you have a ‘Rules’ sub menu item then you have it.   
  
If it’s not in your current region, personally, don’t expect a response as they will be likely releasing this in other regions soon and with a blog post or 2 (that’s the typical marketing approach)  
  
And I agree, it’s a great feature and demos really well!!  
  
Thx  
Dan

Answer

Thanks a lot Dan. I can't find the 'Rules' subtab under Metrics and Quality. Hope it becomes available in  ap-southeast soon.

Answer

I noticed in the call recording flow step it has changed to allow turning of contact lens options.  
  
Also the call recording playback has changed today

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