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Question

Hi All,  
I have submitted the application to get access to Contact Lens (Preview), however there is no response at all from AWS Connect Team. I have provided sufficient details and justification to try this exciting product.  
  
Could someone help me how to get this done please?  
  
Thanks!

DanBloy · Answer

This is currently available in several regions, so try a different region if you just want to test.   
  
To know if your instance has Contact Lens, goto Metrics and Quality. And if you have a ‘Rules’ sub menu item then you have it.   
  
If it’s not in your current region, personally, don’t expect a response as they will be likely releasing this in other regions soon and with a blog post or 2 (that’s the typical marketing approach)  
  
And I agree, it’s a great feature and demos really well!!  
  
Thx  
Dan

SanM · Answer

Thanks a lot Dan. I can't find the 'Rules' subtab under Metrics and Quality. Hope it becomes available in  ap-southeast soon.

m66rus · Answer

I noticed in the call recording flow step it has changed to allow turning of contact lens options.  
  
Also the call recording playback has changed today

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