AWS root user without permission to restart Lightsail

Question

I have some contracted Lightsail instances, and I had to restart a few. However, I couldn't restart them using my IAM user with the necessary permissions. So, I logged in with the root user of the account, which has all the permissions. When trying to restart Lightsail, I still receive the same error stating that the user doesn't have the required permissions

Answer

Hi,

You should have received some communication from AWS about the above type of issues with your account to the email address on the account and|or visible in your `AWS Support Center`. Please follow the instructions from such communication. The general instructions can also be found [here](https://repost.aws/knowledge-center/potential-account-compromise).

After completing those steps, respond to the notification in the AWS Support Center with a confirmation of the actions that you completed.

If you haven't received such communication please contact [AWS Support](https://console.aws.amazon.com/support/home) under the free support plan using the `Accounts` category after having completed the steps above.

Thanks.

Answer

Please share the error you're getting when you're trying to restart your instances using your IAM user.

Answer

There could be some issue with the status of your AWS account. Have you contacted AWS Support from [Support center](https://go.aws/support-center)?

AWS root user without permission to restart Lightsail

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