amazon connect restoring phone number

Question

i accedently deleted mu amazon connect instance, and i need to restore the did phone number or claim a new one?!

Accepted Answer

Hello ,

Thank you for posting your question on the AWS repost, my name is Rochak and it will be a pleasure assisting you with this today.

I understand you accidentally deleted your Amazon connect instance and you would like to restore the phone number associated with it. Please, let me know if my understanding is incorrect.

Please kindly note when you delete an instance, we release its claimed phone number back to inventory. When you call the phone number that is released, you'll get a message that it's not a working phone number. So, you can’t restore a deleted instance or access its settings, data, metrics, and reports. [1]

Please kindly note that once your phone number is released from your Amazon Connect instance:
•	You will no longer be charged for it.
•	You cannot reclaim the phone number.
•	Amazon Connect reserves the right to allow it to be claimed by another customer. [2]

I hope this helps. If you need further info, let me know in the comments; otherwise I'd appreciate if you mark my answer as "accepted".

Kind regards,

Rochak from AWS

References:
=========
[1] What happens once the Amazon connect instance is deleted?
https://docs.aws.amazon.com/connect/latest/adminguide/delete-connect-instance.html

[2] What happens once the phone number is released? 
https://docs.aws.amazon.com/connect/latest/adminguide/release-phone-number.html

Answer

Hello ,

Thank you again for the question. I understand you are getting the message "You've reached the limit of Phone Numbers. To increase limit, contact support."

As you may already know there are various service quotas for Amazon Connect.[1]

The phone number per instance is 5 but also please note that it is possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number and all the issues that cause this error message require help from AWS Support to resolve.

If you have a support plan with AWS, please open a case with AWS Support and choose the service as “AWS Connect” and one of the engineer from “AWS Connect” will be able to assist you with that.  [2]

You can also request a quota increase by filling out this form. [3]

Please kindly note that I do not have capacity to make adjustment to your quotas at my end.

I hope this helps. If you need further info, let me know in the comments; otherwise I'd appreciate if you mark my answer as "accepted".

Kind regards,
Rochak from AWS

References:
=========

[1] Amazon Connect service quotas
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas

[2] AWS Premium Support
https://aws.amazon.com/premiumsupport/

[3] Requesting a quota increase
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html

Answer

Hi,

Can you confirm what did you delete. is it instance or number ?

Best Regards,
Ramy Hussein

amazon connect restoring phone number

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