In AWS Connect - not able to create a Task via the Agent Workspace UI as the Assign to field is not getting any value

    If you're unable to create a task via the Agent Workspace UI in Amazon Connect because the "Assign to" field is not populated and the "Create" button is disabled, there are a few things to consider:

    1. Permissions: Ensure that your user account has the necessary permissions to create tasks and view other agents. The ability to assign tasks often requires specific permissions within your Amazon Connect instance.

    2. Agent Availability: Check if there are any available agents in the system. The "Assign to" field typically lists agents who are currently available to take on tasks.

    3. Routing Profile: Verify that your routing profile is correctly set up to handle tasks. If tasks are not enabled in your routing profile, you may not see options in the "Assign to" field.

    4. Instance Configuration: Make sure that tasks are properly configured in your Amazon Connect instance. This includes setting up task channels and ensuring that task creation is enabled for your instance.

    5. Browser Issues: Try clearing your browser cache or using a different browser to rule out any client-side issues.

    If the problem persists after checking these points, it's recommended to contact your Amazon Connect administrator or AWS support for further assistance. They can help investigate any potential configuration issues or permissions problems that might be preventing you from creating tasks.

  

Sources
Create a task in the Contact Control Panel (CCP) agent workspace from a case - Amazon Connect