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Technical support case unassigned for 11+ days

0

Hi, We ordered developer plan to get some support for our issue regarding a proplem with Sagemaker. This is already 11 days ago and still unassigned and very frustrating. What can I do to escalate this? We do not have Enterprise support, so we do not have an account manager. Feel free to contact me for sharing the case id (as I read it should not be part of this post)

Thanks! Manuel

Topics
Management & Governance
Tags
Incident ResponseSupport Case
Language
English
Manuel
asked 4 months ago154 views
1 Answer
1

Hello there,

I'm so sorry to see this, it's not the experience we want for you. I've reached out internally on your behalf for further visibility to our Support team.

Any updates will be provided within your open case correspondences, here. I also suggest updating your case to request phone or chat support. You can find those instructions, here.

\ Randi S.

AWS
EXPERT
AWS Support - Randi
answered 4 months ago

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