Account activation

Good luck with this - I have an organization that has been stuck in this state for 8 days. They even added business support just to get a response/update. That hasn't fixed their issue, just got someone from first tier support to say: "I've sent it to the Account Verification Team, they'll get to it when they get to it".

Not sure what's going on or why it is taking more than a week to get accounts setup, verified and working - maybe they are understaffed as they continue to cut head count?

I understand your frustration with your AWS account being stuck in "Pending Payment Verification" status for more than 24 hours despite adding a valid credit card.

Unfortunately, account activation issues typically require manual intervention from the AWS Support team. Here's what you can do to address this situation:

1. Open a support case under the "Account and billing" category, which is available even for accounts that aren't fully activated.

2. In your support case, clearly explain that:

• You've added a valid credit card over 24 hours ago
• Your account is still showing "Pending Payment Verification"
• This is blocking your access to Amazon Transcribe and other services

3. Provide any relevant details that might help AWS verify your payment method.

4. While waiting for a response:

• Check your email regularly (including spam folders) for any communications from AWS
• Ensure all your contact information in the AWS account is up-to-date
• Verify that your credit card information is entered correctly

5. If you don't receive a response within 1-2 business days, consider updating your existing support case to request an update.

Account verification and activation issues are handled directly by AWS Support, and they are the only ones who can manually verify your payment method and activate your account in this situation.