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Issue Creating AWS Account – Payment Method Problem

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Hello AWS Support Team,

I am trying to create a new AWS account, but I am unable to complete the process due to an issue with the payment method.

It seems that I may have entered incorrect credit card details during the registration process, and now the account creation fails even after attempting to update the payment information.

I would appreciate your assistance in one of the following:

Resetting the payment method setup so I can re-enter valid credit card details, or

Advising me on how to proceed in order to successfully complete the account creation.

Please let me know if you need any additional information from my side.

Thank you very much for your help.

Best regards, Avigail

asked 10 months ago622 views

2 Answers
0

When signing up for an AWS account, you're required to provide valid credit card information, even for the free tier. If you're experiencing issues with your payment method during account creation, here are some steps to resolve the problem:

  1. Check for common credit card validation issues:
  • Verify there are no typos in your card number, expiration date, or CVV code
  • Ensure you're using a supported card type (Visa, MasterCard, American Express)
  • Confirm your card allows international transactions, as this is a common reason for rejection
  1. If you're still unable to complete the registration process, you can:
  • Clear your browser's cache and cookies
  • Try using a different web browser
  • Ensure your billing contact information matches what your bank has on file
  1. For direct assistance with your specific account creation issue:
  • Create a support case through the AWS Support Center
  • Select "Account and billing support"
  • For Type, choose "Account", and for Category, select "Account Activation"
  • Explain your payment method issue in detail
  • You can select "Chat" as your contact method for immediate assistance

You can create a support case even if your account isn't fully activated yet. AWS Support should be able to help resolve your payment verification issues and guide you through completing the account creation process.
Sources
Amazon AWS account | AWS re:Post
Payment method verification issue – ₹2 deducted but still showing Unverified | AWS re:Post
Payment Declined | AWS re:Post
Regardig Regarding registration process | AWS re:Post

answered 10 months ago

AWS
EXPERT

reviewed 10 months ago

0

Hello,

This re:Post Knowledge Center article shares troubleshooting steps for activating your account: Create & Activate.

If you're unable to gain access to our Console, use this form to reach out to our team: Account Support.

- Elle G.

AWS
EXPERT

answered 10 months ago

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