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Hi,
I'm sorry to hear you're experiencing problems with receiving mail on your aliases. Some easy things you can verify to debug the problem are:
- Check that the MX record for all your domains point to WorkMail
- Ensure the alias is added to the user
- Enable Message logging to see if the mails arrive: Message logging in Cloudwatch
Kind regards, Robin
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Well the MX records for the alias domain look exactly like the MX record for the default domain that actually works.
The alias is added to the user.
If I'm looking at the data correctly, there is no log entry of it hitting WorkMail in the organization sending to the alias.
Anymore suggestions, Robin?
Hi, sorry for the late response. I did not get a notification for this.
If there is no record of a received message for the alias in the message logs something prevented it from reaching WorkMail. Do you have any other Inbound rules configured in the SES console for the alias domain?
Kind regards, Robin