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Using serverless services for the back end of your chat application will reduce the amount of time you spend managing servers, as AWS does that work for you. How much the 'overall workload' is reduced will depend on a number of factors, but I find that using serverless services saves me time.
To get you started, this tutorial covers creating a simple WebSocket based chat app using AWS API Gateway, Lambda and DynamoDB, which are all serverless services: https://docs.aws.amazon.com/apigateway/latest/developerguide/websocket-api-chat-app.html
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