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Hello,
I apologize for the trouble with this. I recommend contact out Accounts team to take a closer look into this. They are best tooled to assist with these matters. If you're unable to access Support Center to create a case, you can use this contact form to reach our Accounts team:
https://support.aws.amazon.com/#/contacts/aws-account-support
Additionally, I recommend looking into these resources that assist with troubleshooting AWS account creation issues:
https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting_create-account.html
&
https://repost.aws/knowledge-center/create-and-activate-aws-account
— Thomas E.
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