Verification Horror For AWS Activate Users

So I Created an AWS Account [Main account that I want to use] about 2-3 months ago may be in Oct 2023 I didn't Used as I applied for Inventment and yeah i got it Then I signed for AWS Portfolio Teir and Yeah I Got it with 5k Credits about 2nd Week of Dec Which is okay as I applied on last week of Nov or First Week of Dec

After Approval Every Thing was Fine we are pleased with AWS Service and we setted up out Productio System and Started Using AWS Acutally on 19th Dec 2023 Few Days Later 29th Dec The HORROR FILM Starts here I am not type of Guy Who Checks Mail Regularly So Yeah I Didn't Open Mail on 29th On 31th Due To A Technical Fault we need to reboot the Production System I was Greeted With a Error Msg on EC2 Dashboard Fail to Start instance i-XXXXXXXXX, Account is Either Blocked or Not Recognised as Valid Account Okay As the msg Told I have create a Case with AWS Verification Team , I Followed it Case Created With AWS Verification Team between 6-7PM IST No Replies [This was quite Normal On Sundays/Holidays] So Just to Check I Visited The Mail Box and Found I had 2 Email ready to Give a Heart Attack

1st Email

Dear AWS Customer,

We have closed your Amazon Web Services account because we found it to be related to other previously closed accounts.

If you weren't aware of the other accounts, another person in your organization could have opened the account, or there might be someone in common between the two accounts. Due to privacy concerns, we can't provide any more details about this issue.

We apologize for any inconvenience this might have caused, and we appreciate your patience with our security measures. If you have any questions, then contact us through the Support Center: (please click here)

Sincerely,
Amazon Web Services
This message was produced and distributed by Amazon Web Services, Inc. and affiliates, 410 Terry Ave. North, Seattle, WA 98109-5210.

2nd Email

Dear AWS Customer,

We can't validate important details about your Amazon Web Services (AWS) account. Your AWS account has been placed on hold pending additional verification. Any resources running on your account are subject to termination and might not be recoverable. At this time, we need your support to address the situation.

If you do not respond by 01/03/2024, your AWS account will be suspended and you won't be able to access AWS services. AWS reserves the right to expedite suspension of your account in certain situations.

As soon as possible, but before the date and time previously stated, please upload a copy of a current bill (utility bill, phone bill, or similar), showing your name and address, phone number which was used to register the AWS account (in case of phone bill). If the credit card holder and account holder are different, then provide a copy for both, preferably a bank statement for the primary credit card being used on the account.

You can also provide us the below information, in case you have a document for them:

-- Business name
-- Business phone number
-- The URL for your website, if applicable
-- A contact phone number where you can be reached if we need more information
-- Potential business/personal expectations for using AWS

To upload, use the following secure link:

(please click here)

Please note that the document should meet the below criteria:
--should be legible
--should not be password protected. Please remove the password before uploading
--should not be a screenshot of the original document
--should be a recent document (up to 2 months old)
--should clearly show the account holder name and credit card holder name. In case of bank/credit card document, please makes sure that last two/four digit on the card, Name on the credit card account, address of the account holder and bank name is clearly visible.

We apologize for any inconvenience this might have caused, and we appreciate your patience with our security measures. If you have any questions, then contact us through the Support Center: (please click here)

Sincerely,
Amazon Web Services

This message was produced and distributed by Amazon Web Services, Inc. and affiliates, 410 Terry Ave. North, Seattle, WA 98109-5210.

Now for the 2nd Email I Provided All The Needed Docs to the Given URL Yes, Was One Complication What The Utility Bill They asked for ""It Wasn't Under Name"" But I Did Submitted All Other Docs Needed and that are Considered Valid In India Like MSME Certificate,PAN.AADHAAR

Now this is 31st Dec Over, Now the Very Next Day I got reply In my Support Case This was The reply

Hello,

Our service team confirmed that this account is related to other AWS accounts. For security reasons, we can’t share or discuss information related to those accounts through this support case. 

To reinstate this account, check the other AWS accounts that you owned in the past. Complete any pending actions on those accounts. 

Note: If you don’t remember owning any other AWS accounts, then check your other email addresses for pending actions on existing AWS accounts. Make sure that you check the inbox and spam folder of every email account that you own.

We value your feedback. Please share your experience by rating this and other correspondences in the AWS Support Center. You can rate a correspondence by selecting the stars in the top right corner of the correspondence.

Best regards,
Name Redacted,
Amazon Web Services

Here they are not bothered about Doc I Sent Rather they are saying I Had an Account Previously Closed First of All This is business Email and it was created Sole for AWS Account so it has no chance to have a previously opened aws account

yes my card had a personal year ago [Mostly on 2021] I didn't actually used it i was just exploring that and yeah i did incurred a charge on 77.96 INR [as per as mail] i.e 0.94 USD Yeah I never Cleared it as I was just exploring and account was eventually Suspend and Then Closed as per as their Docs and at this poin tthe account is not loginable

Now After talking to them with the situation here's what it lead to

Hello, 

We can't take further action on this matter or offer additional insight. This will be our final correspondence, and we'll consider this case closed.

We regret that we've not addressed your concerns to your satisfaction.

We value your feedback. Please share your experience by rating this and other correspondences in the AWS Support Center. You can rate a correspondence by selecting the stars in the top right corner of the correspondence.

Best regards,
Name Redacted
Amazon Web Services

Now No Matter How Many Support Cases I Create I end up in the same Msg Everytime Our Production System are Still Down AWS Doesn't Seems to Care About the Situation and Urgency of it As My 80% Of Clients Data was shifted to AWS from OVH I will most Prebably Incurr a Huge Loss of Data and also Client retention but yeah AWS Just Causally Destroyed A Rising Startup