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Hi,
I found the similar inquiry, in summary,
The network performance of Lightsail instances is predetermined based on the instance plan you choose.
I hope it will help you.
https://repost.aws/questions/QUAsBzCp56QKGM5ooW9ksvMA/adjust-upload-and-download-speed-of-lightsail-instance
Also, I'm not sure this Knowledge is fit your situation but let me share it, please check if this Knowledge is fit in this case. https://repost.aws/knowledge-center/lightsail-bitnami-wordpress-upload-limit
Do you check the files or process them in any way? If not, you may be able to upload files directly from your customer's browser to S3 using a pre-signed URL.
On the newest instance types (created after June 29, 2023) you can expect up to 5 Gbps in network transfer speed (though disk write speeds can also affect upload speeds). Keep in mind that your ISP, other people on your network, the distance between your network and your Lightsail instance can all affect transfer speeds at each step along the way. Make sure you've chosen the Lightsail region closest to you and your customers to reduce the network latency.
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What is the predetermination? What can I reasonably expect the upload and download bandwidth to be?