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SES CreateImportJob SandBox Error

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I receive the error "Your account is still in the sandbox" when trying to run CreateImportJob - trying to add 3 emails to a topic in the list I don't see anywhere ANY restrictions related to SES CreateImportJob in the SandBox. Why am I receiving this error?

1 Answer
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While your account is in the sandbox, you can use all of the features of Amazon SES, but there are certain restrictions you must be aware of:

  1. You can only send mail to verified email addresses and domains, or to the Amazon SES mailbox simulator.
  2. You can send a maximum of 200 messages per 24-hour period.
  3. You can send a maximum of 1 message per second.

The error message "Your account is still in the sandbox" indicates that your account is still in this restricted mode. The CreateImportJob operation is part of the Amazon SES list management API, which allows you to manage contact lists and topics. However, if your account is in the sandbox, you may not be able to send emails to non-verified email addresses, even if they are part of your contact list. To get out of the sandbox and remove these restrictions, you need to submit a request to Amazon to increase your sending limits. This process involves filling out a form in the AWS Management Console where you provide details about your use case, how you will comply with AWS's policies, and how you will handle bounces and complaints.

answered 3 years ago
  • Thanks for the answer, but it doesn't answer my question

    1. I'm not sending anything yet, I'm adding contacts to topic of the contact list
    2. Same
    3. Same

    I'm now adding 2 contacts which BOTH are in the verified identities list. Still I'm getting the error. Why?

  • If you are receiving an error when trying to add contacts to a topic in Amazon SES, even though both contacts are in the verified identities list, there could be a few reasons for this issue. Here are a couple of possibilities:

    Topic Subscription: In Amazon SES, when adding contacts to a topic, it's important to ensure that the contacts are not only verified but also subscribed to the specific topic you are trying to add them to. Verification alone is not sufficient for adding contacts to a topic. Make sure that both contacts are subscribed to the topic you are working with. Permissions and Access: Another reason for the error could be related to permissions and access. Ensure that the IAM user or role you are using to perform the operation has the necessary permissions to add contacts to the topic. Check the IAM policies associated with the user or role and verify that they have the required permissions for the SES actions you are attempting.

    If you have confirmed that both contacts are verified and subscribed to the topic, and the IAM user or role has the appropriate permissions, but you are still encountering the error, it would be helpful to review the specific error message or code you are receiving. The error message can provide more insights into the exact issue and help troubleshoot the problem further.

  • Vikash_Y,

    Thanks for the answer, still I can't understand how the contact can not only be verified but also subscribed.

    Where is the API command to subscribe a contact to anything? I'm looking for "subscribe a contact" here: https://docs.aws.amazon.com/ses/latest/APIReference-V2/API_Operations.html

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