Pearson Vue issue, do I need to wait 14 days?

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I had a technical issue, which appears fairly common, trying to take an exam on 09/11. The exam was interrupted. After many hours with customer service, they gave me a voucher for a new test, and told me I could reschedule. I rescheduled for Monday 09/13. However, I got an email from AWS today that I of course failed the exam (since I only got halfway through before the technical issue on Pearson Vue's end happened), and that I can reattempt in 14 days. I spoke with the Pearson Vue customer service and they told me my results from tomorrow's exam will count, and I also contacted AWS certification support, but I know it will take time for them to get back to me. I just wanna get this exam over with, should I expect any issues on AWS's end with accepting my new results from the exam I take tomorrow? Thank you!

asked 3 years ago1616 views
5 Answers
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kasumi11190,
If you experienced a technical issue, we will remove the fail from your account. Pearson VUE will provide us with the necessary information and you should see that result disappear within a few days. AWS will not have any problem accepting your new result from your 9/13 exam.

Kim
AWS Certification

AWS
answered 3 years ago
  • Hi AWS Team, I'm having same issue. Registration ID : 452397580.

    Can you please help me to remove Failed Remark and waive the 14-day retake policy.

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I apologize, I was mistaken, I currently can't reschedule within the 14 day waiting period. Pearson has cancelled my 9/11 test, but it still shows as a fail. I spoke with someone just a few min ago, and they said the system still wouldn't let them reschedule. Do I need to say something specific to Pearson VUE to get them to properly report the test as cancelled or interrupted? Has it already been and it will just take a few days? This is my registration ID of the original exam: 405644479‎.

I'm on their chat now, and Pearson is refusing to do anything about, and they can't fix anything.

Edited by: kasumi11190 on Sep 13, 2021 9:32 AM

answered 3 years ago
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I have removed the fail result from your account and you should be able to schedule a new exam without waiting the 14-day retake period.

Kim
AWS Certification

AWS
answered 3 years ago
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Thank you!

answered 3 years ago
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Hello I am getting a start date of july3,2024 - july3,2124 when trying to schedule an exam. I had some issues when taking some a last exam and they had to force close my exam which is still being looked at. I waited 14 days and right now I am still not able to register. Do i have to wait until after july 3rd to register?

answered 11 days ago

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