Is AWS Bedrock a viable path for early-stage EU startups? 3 weeks blocked on quota, no response from Support or Sales

Hello.

As discussed in the thread below, it appears that responses to AWS Support requests for Bedrock quota increases were already experiencing delays a year ago.
I have previously worked with users who paid tens of thousands of dollars a month to AWS; in those cases, they subscribed to Enterprise Support, so their quota increase requests were approved quickly.
I feel that the level of support varies significantly depending on the AWS support plan and usage costs, so it might be better to use something other than Bedrock to start with.
https://www.reddit.com/r/aws/comments/1i6mtxq/bedrock_quotas_suddenly_reset_to_a_very_low_non/
https://www.reddit.com/r/aws/comments/1idhi4k/aws_bedrock_limits_for_sonnetv2_are_crap_and/

https://docs.aws.amazon.com/general/latest/gr/bedrock.html

To request an increase for any combination of these quotas, request an increase for the Cross-Region InvokeModel tokens per minute for ${model} quota by following the steps at Requesting a Quota Increase in the Service Quotas User Guide. After you do so, the support team will reach out and offer you the option of also increasing the other three quotas. Due to overwhelming demand, priority will be given to customers who generate traffic that consumes their existing quota allocation. Your request might be denied if you don't meet this condition.

Amazon Bedrock is designed to support organizations of all sizes, including startups, and AWS does provide paths to increase service quotas as workloads grow. However, I understand your frustration with the lack of response, and I want to help you understand your options.

For quota increases, the primary channel is the AWS Support Center (https://console.aws.amazon.com/support/). I'd recommend adding detailed correspondence to your existing case, including:

• Your specific use case and business requirements
• Current usage patterns and projected needs
• Why the increase is critical for your product development
• Any compliance or architectural constraints you're working within

Regarding your AWS Support plan: response times vary significantly based on your support tier. If you're on Basic Support (the free tier), you won't receive responses to technical or service limit cases. Business, Enterprise On-Ramp, or Enterprise Support plans provide access to technical support engineers and faster response times for quota requests. For an early-stage startup with time-sensitive needs, reviewing your support plan options may be worthwhile.

While you're working through the quota increase process, consider these technical approaches that can help manage capacity:

Cross-region inference optimization: The EU cross-region inference profile you're using automatically routes requests across multiple EU regions to optimize available resources. This can help absorb demand spikes without requiring immediate quota increases.

Workload optimization: Many organizations find that optimizing how they use the service—such as prompt engineering, caching strategies, or batching requests—can significantly reduce quota pressure before needing increases.

Amazon Bedrock does support startups and is not enterprise-only. The service provides a unified API, fully managed infrastructure, and built-in compliance features (including EU data residency) that are particularly valuable for compliance-focused products like yours. Your architectural choice to keep all LLM calls within your controlled AWS infrastructure is sound for your compliance requirements.

I'd encourage you to continue engaging through the AWS Support Center with detailed information about your needs, and consider whether adjusting your support plan might provide the response times your business requires.
Sources
Automate model quota request and operational issue triage on Amazon Bedrock | Artificial Intelligence
Community | AWS Bedrock - Learning Series - Blog 1