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Mounting Home Folder in AppStream is timing out

0

We have a system script that runs in an always-on fleet. To fully set up the machine for our users, we need to access data from the Home Folder. This has been mostly working normally, where the script starts and waits for the Home Folder to be mounted (generally takes around 20 seconds) and then the script continues.

For the last couple of months, we've had complaints that the machines aren't being provisioned correctly. Looking at those logs specifically, I can see that the script times out (over 60 seconds) before the Home Folder is mounted. It happens in about 5% of our launches now. How can we make mounting the Home Folder be faster? It shouldn't take that long to mount an S3 path.

Topics
End User Computing
Tags
Amazon AppStream
Language
English
mherzig
asked a year ago317 views
1 Answer
0

The best practice is to use a VPC Endpoint Gateway for S3 for the most optimized path. If there are still inconsistencies, please open a support case.

AWS
EXPERT
StevieStets
answered a year ago
  • mherzig
    a year ago

    Thank you for the suggestion. I'm not having access issues to the Home Folders bucket as they do work, just very slowly. I went ahead and added a VPC endpoint to also allow access to the bucket but that hasn't sped things up, it is still taking 15-20 seconds to mount. I'm not sure an S3 Access Point would work in this scenario since I can't control the connection string to the Home Folder to use it.

    Is there any reason that it would take this long to just mount the drive?

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