Persistent Issue: AWS Builder ID Verification Code Not Received (Password Reset Emails Work)

Question

I am writing to report a persistent issue regarding my AWS Builder ID login process.

For the past few days, I have been repeatedly attempting to sign in and requesting a verification code, but I have not received a single email containing the code.

What is particularly confusing is that I am successfully receiving other AWS emails without any issues. For instance, I have requested and received password reset emails multiple times and have successfully changed my password. However, despite these password changes, the actual login verification code still does not arrive.

I have already:

Checked my Spam/Junk folders thoroughly.
Confirmed that other AWS system emails (like password resets) are reaching my inbox.

Could you please investigate why these specific verification codes are not being delivered to my account? I need guidance on how to bypass this or fix the delivery issue to access my account.

Jen_F · Answer

Hi Lee Young Dong,

Thanks for sending your question in to re:Post.

It sounds like you've attempted to follow all the steps here. If not, please run through these:
[Troubleshooting Builder ID Issues - Email Verification](https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-builder-id-issues.html#email-verification-aws_builder_id)

If you continue to have issues after trying those steps, please go to the [I'm Still Looking to Solve My Problem - Troubleshooting AWS Builder ID issues](https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-builder-id-issues.html#last-help-aws_builder_id) page, and follow the link to submit a support request so they can look into the issue further.

Thank you.

Persistent Issue: AWS Builder ID Verification Code Not Received (Password Reset Emails Work)

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