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sagemaker studiolab phone otp not rcvd

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I am unable to get 6 digit code after adding phone number. this is my first time using sagemaker. my phone number matches all requirements. i live in UAE. i even tried with 2 different numbers but i am not getting the code on any number. it says that the number is valid , but i cant receive any code. can someone please help me

1 Answer
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I understand you're having trouble receiving the 6-digit verification code for Amazon SageMaker Studio Lab. This is a known issue that some users have experienced. Here are a few things you can try:

  1. Double-check that you've entered your phone number correctly, including the country code.

  2. Ensure that your phone can receive SMS messages from international numbers.

  3. If you're using a mobile network, try switching to a Wi-Fi connection or vice versa.

  4. Clear your browser's cache and cookies, then attempt the verification process again.

  5. Try using a different browser or device to complete the verification.

If none of these steps work, it's possible that there might be an issue with the SMS delivery in your region (UAE). In this case, you may need to contact AWS Customer Support for further assistance.

It's worth noting that for security reasons, Amazon SageMaker Studio Lab requires phone number verification as part of the one-time setup process when you first start your runtime. This step is necessary to associate a mobile phone number with your Studio Lab account.

If the problem persists, you might want to check the AWS Service Health Dashboard to see if there are any known issues with the service in your region. Additionally, you could try again later, as temporary service disruptions can sometimes occur.
Sources
Launch your Amazon SageMaker Studio Lab project runtime - Amazon SageMaker
Phone Number OTP Verification Failure | AWS re:Post

answered a year ago

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