How long does it takes to get answer from AWS to my support case?

Hi there,

Our Support team provides an initial response to your request within 24 hours. Per our Documentation:

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. If we're able to do so, we'll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request. We might not be able to grant your request if your use case doesn't align with our policies.

You can read more information about moving out of our SES sandbox here:

https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html

Our Support team will respond to your request in the order received. To prevent delays, please refrain from changing the status of your case, which should stay as "reopened" if you're seeking additional assistance and a response from our Support team.

The following page has further details on updating, resolving, and reopening your case:

https://docs.aws.amazon.com/awssupport/latest/user/monitoring-your-case.html

Thank you for your patience as we work to assist you. Continue to monitor our Support Center for an update:

http://go.aws/support-center

Best regards,

- Kita B.