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Amazon Connect Recording start timestamp

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According to https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html in RecordingsInfo there is StartTimestamp which should be timestamp when the recording started. However from two instances of Amazon Connect which have recording enabled, we see:

...T09:44_UTC.wav","MediaStreamType":"AUDIO","ParticipantType":null,"StartTimestamp":null,"Status":"AVAILABLE",...

and StartTimestamp is always null. What can be configured wrongly?

We need recording timestamp to align the recording on timeline. Is there other way how to get recording start and recording stop timestamps (those are not same as call start / stop timestamps...)

Topics: Application Integration Business Applications Machine Learning & AI
Tags: Amazon Connect
Language: English

asked 2 years ago231 views

1 Answer

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Any chance you're looking at the data too early and a later generated event does contain the actual start time?

david

answered a year ago

Radek
a year ago
Its actually read from Kinesis and its always null

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