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I understand you're experiencing issues with your AWS account verification after the ₹2 verification charge was deducted from your account. We encourage you not to share any PII (Personally Identifiable Information) via this platform, including details provided in images.
Even though the verification charge appears on your bank statement, your AWS account might still need additional verification steps to be fully activated.
Here are some steps you can take to resolve this issue:
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Sign in to the AWS Management Console and navigate to the Payment preferences page in the AWS Billing console to ensure your credit card is properly verified.
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Update your billing contact information if necessary.
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Contact your bank to:
- Confirm that your contact information is up-to-date
- Ask for details about why your verification might be failing
- Try clearing your browser's cache and cookies or use a different browser.
If you're still experiencing difficulties after trying these steps, you can create a support case:
- Go to the AWS Support console and choose "Create case"
- Select "Account and billing support"
- For Type, choose "Account", and for Category, select "Account Activation"
- Explain your verification issue in detail
- Select "Chat" as your contact method
You can create a support case even if your account isn't fully activated yet. AWS Support should be able to help resolve your verification issues.
Sources
Regardig Regarding registration process | AWS re:Post
Managing your payment verifications - AWS Billing
Account Verification | AWS re:Post
Managing your AWS Europe credit card payment verifications - AWS Billing
answered a year ago
Thanks for calling this out and apologies for any confusion this has caused. The exact category selection option to use is 'Account Activation,' I've also updated the original post to reflect this. Please select this option when creating your case to look into your account verification issue further.
— Kraig E.
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there is no option Activation in category section