Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

Support Case stuck for over 5 days under Business Support plan

0

Hello

We opened a support case under our Business Support Plan to resolve a problem with our OpenSearch upgrade, but right now it has already passed 5 days since we opened the case and nothing. The SLA in the WebSite says we should expect responses under 4h for impaired systems (https://aws.amazon.com/premiumsupport/plans/). This is affecting us, so we need a resolution for the problem and an assurance this won't happen again when we upgrade other cluster versions in other environments. How can I escalate support cases? How can I get refund / credits for the days without responses for this service?

  • jona
    2 years ago

    I'm currently facing the same problem, and I'd appreciate any guidance on what steps you took to get it resolved.

Topics
AnalyticsManagement & Governance
Tags
Support CaseAWS Account ManagementAmazon OpenSearch Service
Language
English
asked 2 years ago427 views
1 Answer
1
Accepted Answer

Hi there,

I'm so very sorry to hear about this concern.

I can imagine your need to have this resolved, rest assured that I've reached out on your behalf directly to our team handling your case to communicate everything you've shared here.

Over re:Post, I'm not able to discuss case specifics with you because this platform is unauthenticated. Kindly continue to monitor your support case for any updates and continue to communicate any questions you may have directly through that correspondence.

We appreciate your patience.

— Aimee K.

AWS
EXPERT
answered 2 years ago
EXPERT
reviewed 2 years ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content