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AWS Answer:
It's important to install the AWS Partner CRM Connector in the correct Salesforce instance.
For example, before installing in your production Salesforce it is required to test the CRM connector in one of your Salesforce sandbox or developer accounts.
One way to confirm your installation location:
- On this page https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000IYf0nUAD, click Log In at the top right (before installing the package).
- Under this message "Hello, Trailblazer! Log in to your account." choose Salesforce.
- On the Salesforce Login screen, click Use Custom Domain.
- Then enter the domain for your specific Salesforce instance (do not include https://).
- Log in with your username and password (or with SSO if applicable).
- You'll be redirected back to the AWS Partner CRM Connector page. Now click Get It Now and proceed with installation.
During installation of the CRM package, if you're asked to login again, follow these steps to ensure the package is installed where you expect.