Amazon Workspaces MacOS client hangs with copy/cut paste operations

Question

Hi,

I have had an ongoing problem with copy/cut-and-paste operation with the Amazon Workspaces client on MacOS.

I have experienced this with both Intel based Macbooks and M2 based Macbooks - when doing copy/cut-and-paste operations my Macbooks hang (spinning wheel).

Please can you resolve this issue?

Answer

Hello,

Thank you so much for your question on Re:Post! My name is RJ and I will be addressing your inquiry today.

I understand while using the copy/paste functionality with the AWS Workspaces client for MacOS, the client encounters the spinning wheel.

After provisioning a new test environment with the same configuration as provided, I was able to successfully copy and paste text between my local MacOS device and Workspace using the latest AWS Workspace Client.

To help resolve this experience, please consider the following actions:

- Update/Upgrade the Workspaces Client to the latest release, [download here][update]
- Review and consider any available [vendor-specific updates][macos] for your local device.

Please consider opening a [Premium Support case][support] in order to engage with a support engineer and dive deeper into the troubleshooting.

[update]: https://d2td7dqidlhjx7.cloudfront.net/prod/global/osx/WorkSpaces.pkg
[macos]: https://support.apple.com/en-us/HT201541
[support]: https://support.console.aws.amazon.com/support/home?region=us-east-1#/case/create

Amazon Workspaces MacOS client hangs with copy/cut paste operations

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