Pearson vue exam got suspended without warning

I'm sorry to hear about your experience with your AWS Data Engineer Associate exam. When an exam is suspended due to a perceived violation of testing protocols (like using a handkerchief which might have been interpreted as a security concern), Pearson VUE typically opens a case to investigate.

Here are the steps you should take to address this situation:

1. Continue following up with Pearson VUE about your case. Be persistent in your communication with them.

2. Contact AWS Training and Certification support directly. Explain the situation in detail, including that you've already reached out to Pearson VUE and are waiting for a response. Provide all relevant details such as your registration ID, the date and time of your exam, and a detailed explanation of what occurred.

3. When contacting either support team, be clear about what happened and why you believe it was a misunderstanding.

4. If you don't receive a satisfactory response through regular channels, consider escalating your case to higher levels of management at both Pearson VUE and AWS.

5. You might want to send a formal email to AWS Certification Support explaining the situation and requesting assistance with rescheduling without additional payment.

Whether you'll be allowed to reschedule without paying again depends on the outcome of their investigation. In some cases, candidates have been able to get their exams rescheduled without additional fees when the suspension was due to a misunderstanding or technical issue. In other cases, candidates have reported receiving partial vouchers (around 50%) to retake the exam.

The resolution may take some time, so patience while being persistent with your follow-ups is important.
Sources
Internet issue at the test center, reschedule exam impossible | AWS re:Post
tech issue cause missing check-in time | AWS re:Post
Reschedule aws exam after exam proctor revoke | AWS re:Post
HORRIBLE PEARSONVUE EXPERIENCE | AWS re:Post