Is it possible to remove the ringing tone while transferring the call to amazon connect quick connects!

Question

I am using amazon connect quick connects to transfer the call to the queue or external number. When i transferred the call there is a ring first and the prompt, i just want to remove that ringing tone, how can i do that?

I would like the not to have the ring while being transferred.

Giovanni Lauria · Answer

There are a few blog posts about similar issues that you can refer to:

* https://repost.aws/ko/questions/QUVT3iXTQMRn24NPsg-pqVfQ/how-to-get-rid-of-ringing-tone-while-transferring-call-using-transfer-to-phone-number-from-amazon-connect-contact-flow-to-the-external-ivr-application
* https://repost.aws/questions/QUq2X1Q7H2RxyEMk6jv6hCxw/when-we-use-the-transfer-to-phone-number-contact-block-in-the-amazon-connect-contact-flow-we-hear-a-ringing-tone-while-transferring-a-call-to-a-specific-number-and-we-don-t-want-to-play-that-ringing
* https://repost.aws/questions/QUUSUjl8YATi29DhHrD71eag/amazon-connect-recording-calls-transferred-to-external-numbers-from-a-contact-flow
* https://repost.aws/knowledge-center/connect-change-default-queue-message

Is it possible to remove the ringing tone while transferring the call to amazon connect quick connects!

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