Filezilla failed to retrieve bucket content

Hi Piero,

This is very probably due to the fact that you don't use FTP passive mode to interact with the FTP server.

See https://support.tigertech.net/filezilla-passive for the details on how to do it

Best, Didier

Thank you, changing the host to " s3.eu-south-1.amazonaws.com " is not working, FZ with this host cannot even retrieve the bucket list. Log: Status: Retrieving directory listing... Status: Resolving address of s3.dualstack.eu-south-1.amazonaws.com Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

Could you please clarify this suggestions: create a new configuration with s3.eu-south-1.amazonaws.com as host Where should I create this new configuration? Thank you :)

Hi Mike, I tried but I think I am not editing the field in a correct way.

I can see that there is already listed an "eu-south-1" with this setting: s3.dualstack.eu-south-1.amazonaws.com;s3.eu-south-1.amazonaws.com

I cannot select one of the region, it's just a list. So i tried editint the field to: s3.eu-south-1.amazonaws.com or s3.eu-south-1.amazonaws.com

even tried to change the format in the lower field from: s3.dualstack.{region}.amazonaws.com to s3.eu-south-1.amazonaws.com

no success, looks like FZ still sending request from a wrong endpoint

thank you!

eu-south-1 is a opt-in region. Some reconfiguration may be required

Can you go to your FileZilla S3 site configuration?

From How to Access S3

By default, FileZilla Pro will connect using the endpoint of the ** first configured region** in Edit › Settings › Transfers › S3: Providers. To customize this default behavior, utilize the Region field within the S3 tab. This change is crucial for accessing buckets in regions launched after March 20, 2019. In such regions, without the proper configuration, a request made from an incorrect region endpoint could result in a “Bad Request error” from S3.

Leave Host value as s3.amazonaws.com

FileZilla Pro developer here.

@Piero, please include the output of

tracert s3.eu-south-1.amazonaws.com

@Mike, see from previous post by Piero that his system cannot reach s3.dualstack.eu-south-1.amazonaws.com. See this from tracert:

6 25 ms 24 ms 24 ms 2620:107:4000:c4d0::f002:5002 7 * * * Richiesta scaduta

This address is already part of AWS. From there everything stops.

Thank you Didier for your qucik reply :), however Filezilla is already set as suggested but the issue is still there. Btw no firewall active As written, FZ can retrieve and display the bucket list almost immediatly but now way to see "inside" any buckets.

Hi Mike, here I can add the screen shot. trid all variations, placing eu-central-1 or eu-south-1 on top of the list but no success, when those regions are on top FZ can't even connect to my account. The only way is to leave us-east-1 on top to connect to the account, retrieve the bucket's list but no way to see inside any of them, or do any action. Thank you for your help.

FZ is still showing the error, moving the eu-central or south region to teh top of the list us suggested is not working, actually it dosen't even aloud to log into the account. Have to leave the us-east region on top to log in and dsipaly the bucket list, still no way to see into ANY of the buckets. Is this a so particular configuration?

Here you can see the region settings with eu-south-1 on top and the error (no way to log into the account):

A just suggested from FZ support , following the issue as it has been identified by FZ:

<< You're still encountering the issue where* endpoint s3.dualstack.eu-south-1.amazonaws.com is unreachable from your system* This issue is not specific to FileZilla Pro. It's related to the connection to that endpoint. You may post a question on AWS community platform rep:Post at https://repost.aws/en/questions/ask And include the output of the following commands:

Cmd: tracert s3.dualstack.eu-south-1.amazonaws.com Traccia instradamento verso s3.dualstack.eu-south-1.amazonaws.com [2a05:d050:a0c0:48:345f:9921::] su un massimo di 30 punti di passaggio: 1 <1 ms <1 ms <1 ms 2001:b07:ab5:49c0::1 2 33 ms 11 ms 12 ms 2001:b00:1:1:3::b1 3 11 ms 14 ms 11 ms 2001:b00:1:1:3::b1 4 26 ms 26 ms 25 ms 2001:b00:1:1:2::ab 5 25 ms * 25 ms 2001:b00:1:1:2::2 6 25 ms 24 ms 24 ms 2620:107:4000:c4d0::f002:5002 7 * * * Richiesta scaduta. 8 * * * Richiesta scaduta. 9 * * * Richiesta scaduta. 10 * * * Richiesta scaduta.

**Cmd: tracert s3.eu-south-1.amazonaws.comtech ** C:\Users\Utente>tracert s3.eu-south-1.amazonaws.comtech Impossibile risolvere il nome del sistema di destinazione s3.eu-south-1.amazonaws.comtech.

Any help would be highli appreciated. Piero