URGENT: Multiple Unassigned Support Tickets for Account Verification - 3+ Days Without Access

Hi,

I have done all the above and have not yet seen anyone assigned to the case I opened. All my cases are unassigned at this time. I really appreaciate if the case can be escalated and resolved and get me off form the blocker. Do I need to buy Business support to get the Billing support to get this resolved? Please advise as I am virtually stuck and not able to move forward. Appreciate if you can please have a look and suggest urgently.

Regards, Aroni

Hello,

I'm sorry that you've still not had an update to your case. We've reached out for additional review and ask that you continue to check your support cases for updates.

— Ben G.

Dear AWS Support Team,

I have not seens any update on the case or assignment for the last 24 hrs so I decided to upgrade my support to Business just to get the help to get my case resolved. I have been given a time of 4 hrs now for someone to respond to me on email I do not even get a phone contact to call and resolve. I am a bit concerned that I am still not able to get any help and get my account issuse fixed. I am at this time at wits end unfortunately. Not sure what is going on at all

Regards,

*Edit: Removed full name — Aimee K.

I understand your frustration with the AWS account verification issues you're experiencing. This is certainly disruptive, especially when you're trying to launch a product through the AWS Activate program.

When account verification issues persist and support tickets remain unassigned for multiple days, it can be concerning. Here are some steps you can take to help resolve this situation:

1. Focus on a single support case rather than creating multiple tickets. Having several open cases on the same issue might actually slow down the resolution process rather than expedite it.

2. Make sure your support case is properly categorized:

• Select "Account and billing support"
• For Type, choose "Account"
• For Category, select "Account Activation"
• Provide clear details about your verification issue

3. In your support case description, include:

• The specific error message you're receiving
• The impact on your business and AWS Activate participation
• A specific date and time when you can be reached
• Select "Chat" as your contact method if available, as this might provide faster response

4. Check all email addresses associated with your AWS account, including spam folders, for any communications from AWS.

5. Ensure all your contact information in the AWS account is up-to-date.

Support cases are typically answered in the order they're received, which might explain the delay. However, 3+ days without any response is unusual. Rest assured that you can create and manage support cases even if your account isn't fully activated yet, and AWS Support should be able to help you complete your account verification process.

If you're part of the AWS Activate program, you might also try reaching out to your AWS Activate contact for assistance, as they may have alternative channels to help escalate your issue.
Sources
Account Activation Blocked - Phone Verification System Error - Multiple Support Cases Need Escalation | AWS re:Post
phone verification | AWS re:Post
AWS Support not responding - 2 days | AWS re:Post

I have same issue. Fourth day without answer (unassigned case about activation). Can AWS support members escalate this please?