Set to agents direct queue dynamically

Question

Hello,  
  
I am attempting to dynamically select a customers account manager to take incoming calls for certain accounts. I have been following the instructions here: https://docs.aws.amazon.com/connect/latest/userguide/contactflow.html#transfer-to-agent   
  
I created a lambda function to return the agent Id  
  
            var resultMap2 = {  
                agentID:agentid,  
            };  
              
            callback(null, resultMap2);  
  
This is working perfectly, and it is returning the ID to my contact flow just fine. When I go to set the working queue (by agent > use attribute > type:external attribute:agentID) It errors out.  
  
I'm just wondering if anyone sees any glaring issues here? Or if anyone has been able to set this up? I have tried to use other agent fields like username and ARN but neither are working.

Accepted Answer

I've seen this when the agentId from the lambda doesn't match exactly. It's case sensitive.  
  
This also walks you though it: https://voicefoundry.com/amazon-connect-agent-extension-dialing/  
  
Thanks  
Dan

Set to agents direct queue dynamically

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