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Why opt-in process is not working when user reply the sms message with "unstop" or "start" word

0

I did a test sending and sms message and first the user reply with an "stop" word and he stops receiving sms messages, but when he replies with an "unstop" he can't opt-in again, i reviewed in the Amason Sns opt out list numbers and its still appear on the list, why the opt in process doesn't work.

Also i noticed that opted out numbers can't be opt in again before 30 days, but if the user tries to send an "start" reply, he receive this answers:

NETWORK MSG: You have replied "start" and will begin receiving messages again from this number.

But why he doesn't receive a message indicating that he can start receiving messages after 30 days or something like that.

Topics
Application IntegrationFront-End Web & MobileBusiness Applications
Tags
Amazon Simple Notification Service (SNS)Amazon Pinpoint
Language
English
Erick Gonzalez
asked 9 months ago499 views
1 Answer
0

Amazon SNS (Simple Notification Service) provides a way for users to opt out of receiving SMS messages by replying with the word "STOP". Once a user has opted out, they can opt back in by replying with the word "START" or "UNSTOP". However, there are a few reasons why this might not be working as expected:

  • Propagation Delay: Changes to opt-in status may not take effect immediately. It can take some time for the opt-in status to propagate through the system.

  • Carrier Restrictions: Some carriers may impose restrictions on the ability to opt back in after opting out. This could be due to regulatory requirements or carrier-specific policies.

  • 30-Day Restriction: As you mentioned, Amazon SNS imposes a 30-day restriction on opting back in after opting out. This is to prevent accidental or unwanted opt-ins. If a user tries to opt back in before the 30-day period is up, they will receive a message saying they will begin receiving messages again, but they won't actually start receiving messages until the 30-day period is over.

  • Message Delivery Issues: There could be issues with message delivery that are preventing the opt-in confirmation message from being delivered. This could be due to network issues, carrier issues, or issues with the user's device.

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Ercan -flightlesstux-
answered 9 months ago
  • Erick Gonzalez
    9 months ago

    thanks for your answer, just another question, it is possible to change and customize the standard message that we receive after opting back in?

    "NETWORK MSG: You have replied "start" and will begin receiving messages again from this number."

    This message can be confusing for users because they will believe that they will starting receive messages again immediately.

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