AWS Update Payment Method - Unable to add new credit card or bank account

Hi AndrewB192,

Sorry to hear of the trouble you've had adding a new payment method.

AWS accepts most major credit and debit cards, please have a look at this page for info on Managing Your AWS Payment Methods: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/manage-payment-method.html#designate-default

Also, please reach out to Accounts and Billing Support team who will be provide further direct assistance: https://console.aws.amazon.com/support/v1#/case/create

Regards,
Amy J.

Hi AndrewB192,

Thank you for following through by reaching out via the Support Center concerning this.

I've reviewed the case you provided and do see it has now been updated with the need for further actions to be taken on your end.

Please follow up further on this matter via your case, as to ensure we can have this matter resolved.

Thank you for your patience and understanding surrounding this matter.

Kind regards,
Craig E.

Hi Amy, I reached out to the support team on October 21st. They stated that they were escalating my case on October 22nd. However, I haven't heard from them yet and have not been able to get my payment info updated.

I am really worried at this point that AWS will not allow me to update my billing info in time to make my payment due date.

My case number is 5*********, any help is appreciated!

Thanks Craig. The support team was able to help me and I have been able to successfully update my payment methods!

In case anyone else runs into this issue, I was unable to update my payment information because I had an access key that the AWS team identified as being compromised. After I deleted the key, I received an email thanking me for deleting the compromised key and I was able to add a new CC to my payment methods.

Edited by: AndrewB192 on Oct 30, 2018 2:50 PM

Hi AndrewB192.
I have the same problem:
Your card ending in **** is not supported for payments to AWS seller in your region. Please try adding one of the following supported cards: mastercarddebit, MasterCard, American Express or Visa.
How did you remove access key? I'm not able to login to the console.

Ring bank and get them to remove block on VISA for 2 hours due to bank blocking all USA Websites in my case and Amazon being an American company. In AWS console, click on top right name and select account then payment preferences and make sure the name matches the name on the back of the card exactly. Click verify. It should verify.