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If you're calling the API in the correct region for the VIF, does it return information for all your VIFs if you call it without specifying a VIF ID, or does that also return a 500 error? If a valid response is returned, is the public VIF you're looking for included in it?
I had been receiving 500 errors with the AWS Direct Connect DescribeVirtualInterfaces API, but today the issue suddenly resolved itself. I can get all my VIFs & specific VIF. I'm confused because the documentation didn't mention that a delayed fix might occur. Do these kinds of incidents happen often?
Based on the information provided, it appears you're encountering a server-side error when using the DescribeVirtualInterfaces API for AWS Direct Connect. This is indicated by the HTTP 500 status code and the DirectConnectServerException message you received.
To address this issue:
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First, ensure that your request is properly formatted. The request body you provided seems correct, containing only the virtualInterfaceId parameter.
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Verify that the virtual interface ID you're using is correct and associated with your AWS account in the ap-northeast-1 region.
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As this is a server-side error (500 status code), the issue is likely on AWS's end. In such cases, the best course of action is to:
a. Retry the API call after a short delay. Sometimes transient issues resolve themselves.
b. If the problem persists, contact AWS Support. They can investigate server-side issues that are beyond your control.
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In the meantime, you could try alternative methods to retrieve the virtual interface information:
a. Use the AWS Direct Connect console to view the details of your virtual interfaces.
b. Try using the AWS CLI command 'describe-virtual-interfaces' instead of the API directly.
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Keep in mind that if you're repeatedly encountering this error, it might indicate a more significant problem with the AWS Direct Connect service in your region. Check the AWS Service Health Dashboard for any reported issues in the ap-northeast-1 region.
Remember, server-side errors (500 series) generally indicate problems on the service provider's end, so your options for direct resolution are limited. If the issue persists, AWS Support will be your best resource for a solution.
Sources
DescribeVirtualInterfaces - AWS Direct Connect
View AWS Direct Connect virtual interface details - AWS Direct Connect
I had been receiving 500 errors with the AWS Direct Connect DescribeVirtualInterfaces API, but today the issue suddenly resolved itself. I can get all my VIFs & specific VIF. I'm confused because the documentation didn't mention that a delayed fix might occur. Also, It has been checked that the relevant port is not out of maintenance. Do these kinds of incidents happen often?