Salesforce Omnichannel - Presence Sync Issue

Question

I used the installation guide for CTI adapter v3.11 to configure presence status synchronization between Amazon Connect & SFDC omnichannel. Presence status sync is not working.   
  
I am using the sync rule as below:  
\[  
{"source": "connect.stateChange",  
"destination": "salesforce",  
"criteria": {  
"operandA": "connect.agentState",  
"comparator": "===",  
"operandB": "Break"  
},  
"state": "Break"  
},  
{  
"source": "omni.stateChange",  
"destination": "connect",  
"criteria": {  
"operandA": "omni.agentState",  
"comparator": "===",  
"operandB": "Break"  
},  
"state": "Break"  
}  
]  
  
If anyone has experienced this and has found a way to resolve this issue please let me know.

JasonParm · Answer

I have checked all of the above and status for both Omnichannel/CTI is still not updating when an agent places him/herself on a break. They have to update both independently. Any help on this would be great. I am running a console in Saleforce Classic and can't work out how to update the apps settings in the particular console.

JasonParm

answered 6 years ago

aptcl · Answer

Thanks. It works for me now.

Salesforce Omnichannel - Presence Sync Issue

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