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AWS Lambda to invoke a Salesforce flow using Amazon Connect Flow and Nice CxOne for Service Cloud Voice (SCV)

0

I like to use AWS Lambda (similar to sf_operation (destination key) with value like lookup, query etc.) to call a Salesforce Flow which will create a case in Salesforce with passed parameter (Amazon Connect - SCV). Please let me know how I can achieve that. Also, like to know how the same could be done with Nice CxOne with corresponding API within SCV. Thank you in advance.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Himadri Aich
asked 8 months ago333 views
1 Answer
1

If you follow this workshop, it gives you an example on how to use the Lambda, https://catalog.us-east-1.prod.workshops.aws/workshops/d088ea5e-3c48-4fff-bcc5-0806035aba98/en-US/02-content/07-lab-base-routing

and here is the doc on this subject from SCV doc with samples as well, https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_overview.htm

profile pictureAWS
ClarenceChoi
answered 8 months ago

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