Copy/Paste is Not working b/n workspaces-local computer

Hello, copy and paste is enabled by default unless specifically disabled via group policy. Which client and OS are you using? Please ensure that you have updated to the latest client (5.6 on Windows and Mac).

Please note that copy and paste is supported for text only. If you are trying to copy a file via copy and paste (such as you can do using Remote Desktop) this is not supported in WorkSpaces.

Additionally, if there's latency between your connection and the WorkSpace, there could be a delay as the data needs to be transferred to the WorkSpace, however on most occasions this should be quick.

Please attempt the following:

1. Connect to the WorkSpace and open notepad.
2. Open notepad on the local computer and type some text. Copy it and paste it on the same notepad to ensure the clipboard and pasting is working as expected.
3. Attempt to paste on the WorkSpace directly on the notepad application.

If this still doesn't work, ensure that the clipboard redirection policy (for either PCOIP or WSP depending on what you are running) is either not defined or enabled in both directions https://docs.aws.amazon.com/workspaces/latest/adminguide/group_policy.html#gp_clipboard

Please note, with clipboard redirection enabled on the WorkSpace, if you copy content that is larger than 890 KB from a Microsoft Office application, the application might become slow or unresponsive for up to 5 seconds.

If the issue still occurs, you will need to take a look at the client logs in %LOCALAPPDATA%\Amazon Web Services\Amazon WorkSpaces\logs (Windows) or ~/Library/"Application Support"/"Amazon Web Services"/"Amazon WorkSpaces"/logs (Mac). When you connect to a workspace, you will see a new log entry under the PCOIP or WSP folder. The log created in this folder will register the clipboard events. For example, in my WSP based WorkSpace I can see the following events:

2023/01/12 18:44:01.513 [INF] viewer.ClipboardMonitor - Getting dcv/text clipboard data 2023/01/12 18:44:01.517 [INF] viewer.ClipboardChannel - Sending dcv/text clipboard data of 5 bytes (id 1, error "NONE")

When I disconnect, I see the following:

2023/01/12 18:44:13.026 [DBG] viewer.ClipboardChannel - <SESSION> Transport closed 2023/01/12 18:44:13.026 [INF] viewer.ClipboardChannel - Clipboard channel disconnected 2023/01/12 18:44:13.026 [DBG] viewer.ClipboardMonitor - Remove ClipboardChannel viewer.ClipboardChannel

You can take a look at this log and see if any error messages are shown regarding Clipboard events.

Please feel free to open a new support case so that an engineer can troubleshoot those logs for you if needed.

Have a great day ahead!