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Amazon WorkMail unable to send Outgoing Email

0

Hi, I am having the issue with my WorkMail account, Can you please share the solution or help me fix this issue?

***Error: " You are currently not allowed to send this e-mail. Please try again later.

2022-08-15 09:15:30 : An error occurred while trying to deliver the mail to the following recipients: name@domain.com

Technical report:

Final-Recipient: rfc822; name@domain.com "***

I am using WorkMail US West (Oregon) - us-west-2 .

I am using a custom domain with all verified DNS records and Route53 is also configured.

Previously we had an issue on sending limit, but the support already resolved the issue and suppose we are able to send the email again. However, we still cannot send outgoing email from WorkMail even the case already solved.

I have checked all the settings and Health Dashboard and there is no problem. But still I got this error.

Our account alias is planetmahir.com

Can you please help?

Topics
Business Applications
Tags
Amazon WorkMail
Language
English
Planet Mahir
asked 9 months ago209 views
1 Answer
1

Hi,

I'm sorry to hear you're experiencing problems with sending mail via AWS WorkMail. I took a look at your account and it seems there is a problem with that. Some leaked credentials caused a automatic lock which prevents you to do anything with your AWS account.

Once that is resolved mail should start working again.

Kind regards, Robin

AWS
EXPERT
robinkaws
answered 9 months ago
  • Planet Mahir
    9 months ago

    May I know when this issue will be resolved? We need to use the email ASAP.

  • robinkaws EXPERT
    9 months ago

    Hi, You will need to take action on this your self, this page contains instructions to resolve such cases.

    • Robin
  • Planet Mahir
    9 months ago

    We have performed the actions as suggested at the page. However, we still unable to send outgoing email. Any ideas why?

  • robinkaws EXPERT
    9 months ago

    Hi, if after going through all steps in the knowledge base article and your account is still locked, I suggest to reach out to AWS support for this.

    Robin

  • Planet Mahir
    9 months ago

    My support is only basic. That's why I reach here to ask for help

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