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Hey Deepank
Yes names on ID and Account can be a sticking point.
But your best bet is probably https://www.aws.training/support rather than repost.
If none of the FAQs help then there is a link to the support form (https://support.aws.amazon.com/#/contacts/aws-training)
Hope this helps and good luck on your exam.
answered 8 months ago
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I am not getting any reply from aws support team Please help me , its since 6 days i mailed them.
Urgent I am not getting any reply from this https://www.aws.training/support Please help me as soon as possible