SES Open and Click Tracking Not Working

Question

Hi,  
I am trying to publish OPEN/CLICK Events to SNS, But I dont understand why i am not able to receive them. Other Events are working.  
  
My Implementation:  
1) Created SNS Topic and Added HTTPS Endpoint.  
2) Created Configuration-Set and Added SNS to its Destination  
3) Configured My Email Server to Add the Header to handle Configuration-Set  
4) Able to receive notifications for Sent / Delivered Events Except (Click / Opened).  
5) My Email is of Content Type : multipart/alternative; which has both html and plain;  
6) Used Amazon Default Domain for tracking.  
7) It is not creating the pixel for tracking aswell..  
  
"messageId":"010001699b87a003-eedf0db6-ba0f-4d6a-b36d-36b8ad188cb9-000000"

AWS-User-5346464 · Accepted Answer

Hello,  
  
Because you DKIM-signed the email before sending it, SES cannot alter the content for open & click tracking. If you want to track end-user engagement using open & click events, you need to stop DKIM-signing the messages before sending them and rely on your existing Easy DKIM setup in SES.  
  
Regards,  
Mihai

denn123 · Answer

I have the exact same issue, except that my endpoint for SNS is Lambda. I am receiving all events like send/delivery/bounce/complaints except open and clicks.  
  
Do I have to disable DKIM signing from the SES interface? If so, then how will the DKIM signing of the mail happen?  
"MessageId": "3b7f928c-d74e-5cae-bf93-c55c4038117c"  
  
Regards,  
Dennis

tkacmaz · Answer

Hello, i disabled DKIM signings, and still can't get Opened/Clicked notifications, while delivery/bounce/complaint notifications are coming. What should i try ?  
---  
edit: sorry, i forgot the X-SES-CONFIGURATION-SET header.  
  
Edited by: tkacmaz on Feb 15, 2020 3:04 AM

SES Open and Click Tracking Not Working

Hello, i disabled DKIM signings, and still can't get Opened/Clicked notifications, while delivery/bounce/complaint notifications are coming. What should i try ?

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