PSI Exam not launching

I had issue on January -29-2022. Pearson VUE exam not launched My online Pearson VUE Exam scheduled at 12:00 AM IST, 29th January, 2022 through Pearson VUE, I have joined / Log in to AWS Certification Account well before time. 30 mins before. Before this I successfully completed System test. On this day I had horrible experience, due to fact that my exam did not launch from Purchased Online Exams. Dashboard throws error “The PSI Browser was not launching. later.” I contacted Pearson on chat but did not get any response and PSI Browser was not launching because of other application were open even after terminating all the processes and application it was giving same error I waited for more than 2 hours to resolve the issue

Here is the sequence of events

• • 30 mins before I Log in to AWS Certification Account.

• • On the homepage , I clicked “Install PSI Browser and Launch Exam” and it ask me to download the PSI browser

• • Next I ran the PSI-SecureBrowserSetup.exe and after Launching the browser it asked me to terminate all other running application and processes and I tried multiple time to terminate the process and application but every time it was showing same error.

• • Because of above mentioned problem I failed to launch Exam ”

• • After trying to multiple times and I also contacted Customer service using CHAT option but did not got any response from them.

• Appointment Details

• Exam: DVA-C01 AWS Certified Developer - Associate - English (ENU)

• Candidate: Rasika Mahadik

• Candidate ID: AWS02566742

• Email id : mahadik.rasika1995@gmail.com

• Date: ‎ Saturday, January 29, 2022‎

• Time: ‎12:00 AM India Standard Time‎‎

I'm disappointed. I spent so many hours in preparation for this exam and arranged empty and silent room for the exam and spent lot of money into it. I request that my case is investigated and I get full refund or I get opportunity to reschedule the exam . I hope my issue will be resolved soon.