Why am I seeing a domain join error when launching an already created workspace?

So, I have a workspace created already (for example last user active is populated with a date in April) however we decided to rebuild the workspace as it stopped.

Now, every time I try to rebuild I see this error. No, the only Directory Service I have set up is Microsoft Managed AD, which was set up in 2018. We are doing all this with a root account, could this be the issue?

Is the issue intermittent or consistent? Are you able to launch new Workspaces in the same directory. You will need to open a support case for further assistance on this as we will need to review logs from the backend.

The issue is consistent when trying to rebuild this particular workspace, however I am able to create new ones. I have seen this issue before and it magically started working. Is there a way we can see logs? Its frustrating that things randomly break and we cannot debug without contacting support, we also only have basic support.

Thanks

@Mayank_J I am seeing this issue again when creating completely new workspaces - is there a way to view logs for this? If so, can you please elaborate on how to view them?

When using AWS Managed AD you don't need to specify any service account. It uses a reserved service account created by the directory service itself for domain join and customers do not have access to that account.