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No permissions on admin account

0

Hi,

I created a couple of AWS accounts and an organisation - I was just following the AWS courses on Pluralsight. I left open something that is causing a small monthly cost. When I log in now with any of my accounts, even my admin account I have no permission to change or even see anything, or even make a support request. I don't even have permission to close my account. I get the error message:

You don't have the account:GetContactInformation permission required to view your account's contact information. Ask your administrator to add permission. But that is my admin account.

Is there anything I can do except just cancel the payment.

Topics
Cloud Financial Management
Tags
AWS Billing
Language
English

asked 2 years ago690 views

2 Answers
0
Accepted Answer

Hello.

If it is an AWS Organizations member account, you will need to cancel the AWS account from the Organizations management account.
In other words, try operating with an admin account instead of a member account.
https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_accounts_close.html
https://repost.aws/questions/QUJzWirdVpRhidy1mfH78N2g/permissions-error-message-displayed-when-attempting-to-close-my-aws-account-as-the-root-user

EXPERT

answered 2 years ago

EXPERT

reviewed 2 years ago

  • Matthew Dickie
    2 years ago

    Hi. Thanks for your answer. I was operating from my admin account, or the account that I'm pretty sure was my admin account. It has admin in the name. If that isn't my admin account, I don't know what my admin account is - but I'm pretty sure it is.

  • Riku_Kobayashi EXPERT
    2 years ago

    The administrator account here refers to the AWS account that manages AWS Organizations. You can check whether the AWS account you are signed in to is an AWS Organizations management account by opening the AWS Organizations console.

  • Matthew Dickie
    2 years ago

    Hi. I've figured it out now. I needed to log in with the root email address and password for the organisation, rather than the 'admin' account. This gives me access to all the services I need. Thanks for your help.

0

Hi there,

Sorry to hear about this.

This document will help troubleshoot login issues: https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html

If you're still having trouble logging into your account, you can reach out to our Support team here: go.aws/account-support

If you're able to log in, reach out to the team here for assistance with locating and removing the unwanted charging resource: go.aws/support-center

/- Reece W.

AWS
MODERATOR

answered 2 years ago

EXPERT

reviewed 2 years ago

  • Matthew Dickie
    2 years ago

    Hi. Thanks for your answer, but I think you misunderstood my problem.

    I can log into my admin account, but my account doesn't have permission to do anything. Well just about anything - I managed to delete my S3 buckets, but I don't have permission to view much else. I don't have permission to view billing information, to close my account, to ask a support question. It seems like maybe it's not the admin account, but I'm sure it is because it has Admin in the name. There currently seems to be no way to stop the billing as I just can't do anything.

    Matt

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