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AMAZON COnnect SSO - Need to chnage the SSO from Google to Entra id.

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We are seeking assistance with our Amazon Connect instances. We are currently unable to switch our SSO authentication from Google SSO to Microsoft Entra ID.

According to our internal review, we need to modify our instance settings to upload or update the metadata. Could you please enable the edit function for our instances so we can proceed with these changes?

The following are the instance ARNs for our production and non-production environments:

Topics
Business Applications
Tags
Amazon Connect
Language
English

asked 8 months ago246 views

1 Answer
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Amazon Connect allows organizations to change single sign‑on (SSO) providers by reconfiguring the instance’s SAML 2.0 identity federation settings. To transition from Google SSO to Microsoft Entra ID (formerly Azure Active Directory), administrators must update the Amazon Connect instance metadata with the new Entra ID SAML configuration. This process requires administrative access to the instance settings. AWS does not grant edit capabilities upon request; the update must be performed directly through the AWS Management Console or via the appropriate API.

https://docs.aws.amazon.com/connect/latest/adminguide/configure-saml.html

https://learn.microsoft.com/en-us/entra/identity/saas-apps/aws-single-sign-on-tutorial

https://aws.amazon.com/blogs/contact-center/multiple-saml-identity-providers-for-a-single-amazon-connect-instance/

EXPERT

answered 8 months ago

  • David Macias
    8 months ago

    Are you sure that's possible. I've never seen the ability to change SAML configuration and I believe this requires a new Connect instance be built.

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