My AWS account was suspended due to a billing issue, but I already completed the payment on March 27 via PIX.
The suspension notice stated that the account could be reactivated automatically within 24 hours, but it has now been 5 days and the account is still suspended.
This is causing serious business impact because we currently have production applications offline as a result of the suspension.
What has already been done:
- The outstanding balance was paid in full
- Multiple support cases were opened
- Billing support was already contacted
- I attempted to upgrade the support plan to get faster assistance, but that is blocked because the account is suspended
I also cannot use some AWS-related access flows normally because authentication is being blocked by the suspension itself.
At this point, I need urgent manual review of the payment and account status, as this does not appear to be resolving automatically.
Has anyone experienced this before after a PIX payment or non-card payment method?
Is there any effective escalation path besides waiting on the billing case queue?
Case ID: ***************
Any guidance would be greatly appreciated.
*Edit: Removed case ID — Elle G.
