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amazon ses duplicate emails

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Hi,

asking for help regarding duplicate mails using Amazon SES. our client complains that they receives duplicated mails everytime.

from checking the cloudwatch log for mail delivery, it seems there were instances that a same message ID was sent twice.

from checking the AWS re:Post site. it says that its possible that the recipient server didn't acknowledge the delivery, this is why SES sent the mail twice.

what should we do to prevent this? or how we can fix this problem? tried technical support from AWS but seems its a paid service.

Any help is appreciated :)

thanks

1 Answer
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In my opinion it should be verified by this customer... As you mentioned in comment...

answered 3 years ago

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