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Hi There,
I understand you want to generate a public certificate, but don't have a support plan to contact support directly. and you have observed that Help says you need to raise a new thread to move forward with verification.
This error could be one of two things
- As of March 10, 2022 ACM has restrictions to issue new certificates for ".ru" domains until further notice.
- When the certificate contains a domain that ranks within the Alexa top 1000 websites.[1]
I am afraid these 2 reasons require that you raise an issue with Cloud Support [2] Since the support team would need to white-list the domain and its subdomains. Which usually takes about an hour . then you can proceed to create a new ACM certificate for the domain, and you can delete the failed certificate request.
Please also check a way to import the certificate [3]
===========Reference=============
[2] https://console.aws.amazon.com/support/home
[3] https://docs.aws.amazon.com/acm/latest/userguide/import-certificate.html
Please note that I personally value your feedback, please accept this answer if you find it helpful to you.
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